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Value Lies at the Intersection of Disparate Disciplines

James Colgan

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Four Tipping Points of Sales Force Automation

Lauren Carlson of Software Advice has written up a very interesting synopsis of the evolution of Customer Relationship Management (CRM) or Sales Force Automation (SFA). The article boils down the progression to four major milestones, or tipping points, that made the technology more useful, accessible, and ultimately easier to adopt:

  • Software-as-a-Service (SaaS) delivery: pioneered by Salesforce.com in 1999.
  • The Cloud: it’s a bit difficult to differentiate between this and the advent of SaaS, but I’d agree with the commentary.  I’d describe this tipping point as “Platform Interoperability” enabled by the cloud.  The fact that the sales force now has ubiquitous access to SFA applications via any platform - PC or mobile.
  • Analytics and Marketing Automation: this is a key evolution point that makes all that laborious data entry worth while!
  • Sales Process Improvements: As well as closing sales quicker, we want to do it more efficiently.  Improvements in processes enables closer relationships with customers, and also lowers the overall cost of sales.  This last point is crucial as markets and customers become more geographically dispersed.
I look forward to the next post from Lauren.  It looks like it will cover the impacts of Social Media….a game changer!

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More Stories By James Colgan

James Colgan is the Founder and CEO of Xuropa, a unique cloud-based Sales & Marketing Platform for packaged software vendors for the demo and retail of their products via the cloud. Built upon a unique lead nurturing and analytics engine, Xuropa enables software vendors to conveniently deliver their products on the cloud and drive the resultant sales pipeline to increase revenues and profits.
Built upon nearly 20 years of high-tech experience, James has been pushing the envelope of cloud computing, focused on the intersection between the cloud, Customer Relationship Management (CRM), and Social Media Marketing, particularly as it relates to traditional installed software.